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7 questions about Shopping in the U.S. with ‘SkyBOX’ and SkyBOX CEO Paul V. Gartlan

SkyBOX: SkyBOX, formed in 1991, was acquired by entrepreneur Paul V. Gartlan in May, 2007. In addition to being CEO of SkyBOX, SKYNET, All Carrier and Skyworld Air Cargo, Paul Gartlan is the president and owner of Professional Aviation Management, which specializes in subcontracting personnel for the main Hispanic airlines, LAN and Iberia. Paul Gartlan worked for one of the largest and best-known multinational corporations in the world, EXXON MOBIL. He was with them for over ten years, in Chile, Argentina and in Miami, FL, specializing in Finance and Marketing. Today Paul Gartlan tells us about SkyBOX, where he has achieved unprecedented growth over the last 2 years. He speaks of ’Why SkyBOX?’, benefits offered, and what it means to be able to shop in the U.S.

1. What does this service consist of?
SkyBOX is a cross-border shopping facilitator, where Latin American, European and Asian clients pay a membership fee to have a suite number with a physical address in Miami for their internet or catalog purchases from anywhere in the world. This means that all the products bought by clients can be delivered by SkyBOX directly to their homes or offices, in any country.

2. Why SkyBOX?
There is no SkyBOX competitor offering the facilities, size, or wide, complete range of services that SkyBOX does.
Only SkyBOX can offer:
- All deliveries are 100% GUARANTEED.
- Presence in over 52 countries.
- Over 2 million packages delivered since 1991.
- More than 1.5 million hits monthly at our website:

3. What are the advantages of choosing SkyBOX addresses as compared to direct shipment to the Buyer’s personal address?

- U.S. stores do not usually accept international orders. Even if they do, it is more expensive and they do not handle customs procedures and duties .
- SkyBOX takes care of all customs procedures.
- SkyBOX makes shopping easier by delivering the shipment to clients’ home or office doors.
- Clients can track their shipments through every step of the delivery process, by means of our exclusive Video Tracking System.
- Online Chat in 3 languages (Spanish, English and Portuguese) to clear up any doubts and/or guide Clients through the purchasing process.
- Shipping charges from the United States to final destination are an average 20% cheaper than international couriers.

4. So far, what has been the reception around the world by your Clients?
Reception has been excellent worldwide. People can get the latest products, or simply things that are unavailable in their own countries. At this time, SkyBOX has more than 250,000 registered members and currently ships to 52 countries. No competitor can make that claim! Our primary markets are Venezuela, Brazil, Chile, Mexico, Argentina, Peru, Spain, Ecuador, Colombia and the Caribbean Islands. Our year-over-year growth in 2008 was an increase of 50% versus 2007, even though at that time we were already the largest in the industry. This is the best possible indicator of the advantages we offer as an organization and as absolute leaders in the sector.

There are many small firms offering shopping services in the U.S., but none is our size or offers our service guarantee and that is what is most important to our customers.

5. What would you advise people who are interested in the service but are hesitant to use it?
- Our site features the best-known security instruments for credit card use (Verisign).
- Clients enjoy access to the world’s greatest stores and to the famous U.S. sales, where prices are enormously reduced.
- Safe door-to-door service
- We instruct and guide Clients through the purchasing process.
- SkyBOX has insurance covering any loss or damage to goods and 100% of your shipment is guaranteed. There are no surprises with SkyBOX!

6. SkyBOX has launched a new service called: SkyBOX Buys for You. What is this service all about?
With the new service SkyBOX Buys for You customers select their desired products in the USA through an online quotation with our shopping concierge. The quotation system we offer includes all expenses, with no surprises, and, once approved there is nothing else to pay. This includes domestic freight, customs, insurance and international freight to your door. In addition, with the SkyBOX Buys for You intelligent system, customers can control their purchases at any time, with their status information. And, finally, it is possible to buy at different stores in the USA with a SINGLE order. Customers can buy products at any store in the United States, by Internet or catalogue, with no need to speak English, and they don’t have to give personal details or credit card information to anybody else. We consolidate the volumes in Miami to save in international shipment costs.

In the case of Brazil, SkyBOX Buys for You accepts payment methods such as international credit cards, local cards, and even slips for payment in banks. In Venezuela, it is also possible to pay with local-currency cards, and soon this will be extended to other countries. SkyBOX Buys for You has not only expanded the SkyBOX services, but has also made them affordable to a larger number of people!

7. SkyBOX has a Loyalty program called SkyBOX Rewards. How does this program work?
SkyBOX Rewards is a customer loyalty program available to our customers. The more they buy, the more points they earn. The points can be exchanged for “SkyBOX Gift Cards”, which are dollars to be used in international shipments or even to pay the SkyBOX annual membership.

It’s quite simple! Points are automatically accumulated in the customer’s account. All operations made in SkyBOX produce points to be automatically accumulated in the SkyBOX Rewards account. This includes the membership fee, freight and customs expenses.

Customers can track all their operations and accumulated points, immediately, and exchange them easily. The new SkyBOX Rewards program was welcomed enthusiastically by our SkyBOX customers.