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What is SkyBOX?

The majority of stores in the U.S. & Europe only ship to addresses within the continental United States and Europe. By having a personal address in the U.S. & Europe you’ll have the ability not only to buy the best available products but to subscribe to magazines and catalogs as well as access to special offers and promotions valid only in the U.S. & Europe SkyBOX will assign you a personal address in Miami and London to use as your U.S. & Europe shipping address in which to receive your packages and documents with delivery to your home or office, free of complications.

Once you have registered, your address will be as follows:

Example U.S Address

(Your name)
8601 NW 27th Street
Suite # (your SkyBOX number)
Doral, Florida 33122
United States

Example Europe Address

(Your name)
18-21 Pulborough Way
Suite # (your SkyBOX number)
Hounslow
MiddlesexB
TW4 6DE
United Kingdom

Upon receipt of packages at your SkyBOX address, SkyBOX will take care of its reception, international transportation, customs clearance and delivery to your home or office.

How does SkyBOX work?

To benefit from all SkyBOX has to offer, you must first complete a brief registration form.

After you’ve registered, you’ll immediately receive your own personal suite number to use when shopping online, via catalog or telephone at your favorite U.S. & European stores or when receiving documents. All packages and documents that arrive at your SkyBOX address in Miami or London will then be delivered directly to your home or office.

In order to receive all your packages quickly and safely at your SkyBOX address in Miami or London, we suggest that you always use a reliable delivery service such as DHL, UPS, FEDEX, Airborne Express, etc. and USPS (US Postal Service) and Europena Postal Service all which utilize online tracking mechanisms and require Proof of Delivery (P.O.D.).

When a package or document arrives for you in Miami or London, SkyBOX will proceed to dispatch, clear customs and deliver the package or document directly to your home or office. For this service, SkyBOX will charge the credit card account on file for shipping & handling and once your package arrives in your country, you will be billed the corresponding customs-related charges. For information on rates, please use our Calculator.

How long will it take to deliver my packages?

Lead time from the arrival of your package at your SkyBOX address to the final customer delivery (including receipt in Miami, shipment to your country, customs clearance and delivery to final destination).

The shipment lead times are:

  • Lead time for Reception and assignment to the suite: 1-2 working days.
  • Lead time for Revision, handling and shipping: 1-2 working days.
  • Lead time for Distribution: 1-2 working days (major cities and no customs clearance).
  • Lead time for customs clearance: 1or more working days (depending on the country and product type).
  • In 90% of the shipments, the total transit time is within 4-7 working days (customs clearance not included).
  • The package has a corresponding invoice.
  • In 93% of the shipments, the total transit time falls within the expected lead time provided: The suite number and customer name are correct.
  • The shipment is not restricted (depending on the country) or does not require additional customs clearance procedures.
  • There is no problem billing the credit card.

How do I register with SkyBOX?

Registering is easy. Just complete the registration form.

What personal information is needed for me to register?

The registration page requires the following personal information:

  • E-mail
  • Password
  • Name and Last Name
  • Delivery Address
  • Telephone
  • Identification Number RUT, DNI, Passport
  • Date of Birth & Gender
  • Credit Card information

Why is the 1583 form required for sign up?

Form 1583 authorizes us to act as your agent to receive mail and packages at our warehouse on your behalf from the United States Post Office (USPS). You must provide us a copy of 2, photo IDs along with the signed form.

What type of identification is required on Forms 1583 and 1583-A?

The CMRA and their customers must present two forms of identification, one with a photograph, when completing Form 1583. Social Security cards, credit cards, and birth certificates are not acceptable forms of identification. The following are acceptable forms of identification: valid driver's license or non-driver's license state ID; armed forces, government, university, or recognized corporate ID; passport or alien registration card or certificate of naturalization; current lease, mortgage, or deed; voter or vehicle registration card; and home or Vehicle insurance policy. Identification presented must be current. It must contain sufficient information to confirm that the applicant is who he or she claims to be and is traceable to the bearer.

It is safe to enter my Credit Card information online?

Yes, you can enter your credit card information via our secure server. All information and transactions are protected by Verisign.

What are the SkyBOX rates?

Please use our Calculator for information regarding pricing for rates to your country.

Are there package weight, volume and value limitations?

For package weight and volume you can use our Calculator for information concerning limitations for your country.

For a product or products of the same category that exceed the declared value of US $ 2500 an export document called SED (Shippers Export Declaration) must be processed.

The cost of preparing this document is US $ 25 to be added to the costs of that shipment.

What’s the difference between physical and dimensional weight?

Physical weight is the scaled weight of a package. Dimensional weight is related to the package’s measurements and the space it occupies upon being transported. Airlines take into consideration the greater value between physical and dimensional weight when applying rates. Because of this SkyBOX applies the same rule to packages. The following formula is used: Length x Width X Height (in centimeters) / 6000.

NOTE: All TV sets require special packaging for international air transportation. The customer is responsible for the cost of the crate. The cost is as follows:

  • TVs 32"-40"= US$ 80
  • TVs 40"-52"= US$ 100
  • TVs 52"-70"= US$ 130
  • TVs 70" and up = US$ 180

When is dimensional weight applied?

When the dimensional weight is greater than the physical weight.

Are my shipments insured?

Yes, all shipments are insured. However, please note that items under $10 are exempt from insurance coverage. Items will be insured up to a maximum of US $100 of the value of the item, with the exception of jewelry and precious gems, which we will only insure up to US $500.

What are the customs charges?

Depends on the country. You can use our Calculator to have an estimate or here you will find the World Customs Organization web site to find your local customs office http://www.wcoomd.org.

Do all shipments pay customs charges?

NO, depends on the country. You can use our Calculator to have an estimate or here you will find the World Customs Organization web site to find your local customs office http://www.wcoomd.org.

How do I log in to My SkyBOX?

You must enter a correct User Name and valid password.

What do I do if I forget my password?

Go to My SkyBOX, enter your email, click on Forgot my Password and we’ll send you a temporary password. Log in to My SkyBOX with the temporary password and change it immediately to one that is easy for your remember.

Can I change my password?

Yes. To change your password, please log in to My SkyBOX.

What happens if I forget my User Name?

Simply click on Forgot my email to obtain your user name.

Can I change my Credit Card?

Yes. Log in to My SkyBOX, go to Personal Info and click on Update Credit Card and change your information.

What do I do if I forget my SkyBOX suite number?

Simply log in to My SkyBOX and you will see your suite number.

Can I change my country of the delivery address?

Yes. You can update your delivery address in My SkyBOX. Any package received before the address change will be delivered to the existing address on your account.

What do I do if I want to stop receiving junk-mail?

One of the benefits of having an address in the U.S. and Europe is that from time to time you will receive correspondence and special offers from stores and companies typically received by residents of the U.S. and European countries. Because we understand that you may not be interested in receiving this type of non-solicited mail we offer you the option to request whether you would like or not like to receive this type of correspondence.